FAQs

1. Is there a weight limit for deliveries?

No. Our network includes a variety of transportation partners and truck sizes, allowing us to handle everything from small parcels to oversized, heavy, and bulky cargo.

2. Do you provide door-to-door pick-up and delivery?

Yes. All our moving and freight services are fully door-to-door for your convenience.

3. Do you supply packing materials?

Yes. If you select the required materials when placing your order, we will provide them free of charge.

4. Do you offer furniture assembly and installation?

Yes. You can request assembly and installation services when booking.

Please note: Wall-mounted installations (e.g., TVs, cabinets, lighting fixtures, or projects requiring drilling) are not included in the standard service and may incur additional fees.

5. Can I cancel a booking?

Relocation / Moving Services:
Cancellations made 48 hours or more before the scheduled move: No penalty.
Cancellations made within 48 hours: 50% administrative fee applies, and deposits are non-refundable.
Additional CAD $30 admin & bank processing fee applies.

Freight / Delivery Services:
Cancellations made 4 hours or more before the scheduled delivery: No penalty.
Cancellations made within 4 hours: 50% administrative fee applies, and deposits are non-refundable.

6. What happens if my package is damaged during delivery?

We take every precaution to protect your items. However, if damage occurs during transit despite sufficient protection, we will reimburse up to 15% or max $300 of the total waybill amount after evaluation.
Damage to fragile or inadequately protected items is not covered.
Pre-existing damage before shipment is not eligible for reimbursement.
For extra protection, we recommend arranging home or cargo insurance.

7. Can you deliver to a house or building without an elevator, up to the 3rd floor?

Yes. We can deliver directly to your door regardless of floor level. Additional surcharges may apply for locations without elevator access.

8. Do you have equipment for heavy lifting?

Yes. Our team is fully equipped with tailgate and trained for heavy cargo handling, furniture moving, fragile item care, and hoisting services.

9. Do you provide warehousing services?

Yes. We offer storage solutions, including 14 days of free storage for overseas shipments departing from Canada.

10. Could the final charges be different from the online quote?

Our online quote is based on the details you provide and is generally accurate within ±5%. Final charges may vary due to additional warehouse fees or other miscellaneous costs, if applicable.

11. How do I place an order, and what’s the delivery process?

Domestic Moves & Deliveries:

1. Get a quote using our online system.
2. Confirm your order and make payment (full payment for small moves, deposit for larger moves).
3. We deliver packing materials if requested.
4. Pack your items or request packing service.
5. Our team arrives to collect and transport your items.
6. Items are delivered and assembled/installed if applicable.

International Shipments:

1. Get a quote using our online system.
2. Confirm your order and pay a 15% deposit.
3. We deliver packing materials if requested.
4. Pack your items or request packing service.
5. We collect and store your items (14 days free).
6. Pay the remaining balance.
7. We arrange shipment by air, sea, or road.
8. Delivery, assembly, and installation at your destination if required.

12. Do you operate in winter or during bad weather?

Yes. We operate year-round, including winter. In severe weather conditions, we may adjust schedules for safety, but we will notify you immediately.

13. Do you work on weekends and public holidays?

Yes. Weekend and holiday moves are available but may be subject to peak-time surcharges.

14. Can you handle moves between provinces?

Yes. We offer interprovincial moving services across Canada, whether you are relocating within Ontario or moving from Toronto to Vancouver.

15. Do you move specialty items like pianos or safes?

Yes. We have the equipment and expertise to move large or delicate items such as pianos, pool tables, artwork, safes, and antiques.

16. Can you move into or out of storage units?

Yes. We can move items into or out of any storage facility across Canada.

17. Do you handle last-minute or same-day moves?

We can often accommodate urgent moves depending on truck and crew availability. Contact us directly to check.

18. Do you help with basement or attic moves?

Yes. We can move items to or from basements, attics, or other challenging spaces. Please inform us in advance so we can prepare the right team and equipment.

19. Can you help with packing and unpacking?

Yes. We offer full-service packing and unpacking, including careful wrapping of fragile items and labelling of boxes.

20. What payment methods do you accept?

We accept e-transfer, cash, and credit cards (with a 3% processing fee).