FAQs

While we can handle everything from small parcels to oversized, heavy, and bulky cargo, pricing and service availability vary based on item weight due to Canadian safety regulations and provincial labour laws:

• Standard Items (Up to 50 lbs / 23 kg): Handled under our standard transport and moving rates.

• Heavy Items (50 lbs to 150 lbs / 23 kg to 68 kg): Subject to heavy-item pricing tiers. Depending on provincial labour laws and safety codes, these items may require a mandatory multi-person crew to ensure safe lifting.

• Oversized & Bulk Cargo (Over 150 lbs / 68 kg): Classified as specialty freight. These require specialized heavy-lifting equipment, a dedicated moving team, and a custom quote based on total weight and structural complexity (e.g., stairs, narrow hallways).

Yes. All our moving and freight services are fully door-to-door for your convenience.

Yes, we supply a full range of packing materials. Please note that free packing materials are subject to current promotional offers and availability at the time of booking. Contact our team or check our latest online offers to see if your booking qualifies for a free materials promotion.

Yes. You can request assembly and installation services when booking.

Please note: Wall-mounted installations (e.g., TVs, cabinets, lighting fixtures, or projects requiring drilling) are not included in the standard service and may incur additional fees.

Yes, bookings can be cancelled or rescheduled subject to the following terms and conditions:

• Non-Refundable Deposit: To secure a booking for any of our services, a deposit is required. All deposits are strictly non-refundable and non-transferable. This deposit represents liquidated damages for administrative and reservation costs, and is not a penalty.

• Free Rescheduling: You are permitted to reschedule the date and/or time of your scheduled services one (1) time for free, provided you give EASYMOVE CANADA a minimum of forty-eight (48) hours advance written notice (via email) prior to your original scheduled booking time.

• Exclusion from Free Rescheduling: The provision for a free one-time reschedule does not apply if the request or service delay arises from your failure to reserve a service elevator, secure property access permissions, or if you do not have physical access to the moving-out or moving-in location (due to factors such as building management restrictions, landlord disputes, or key transfer delays). In these events, the original deposit is forfeited, and additional wait-time or re-booking fees will apply at our standard rates.

We take every precaution to protect your items, utilizing reasonable care and skill consistent with Canadian industry standards. However, our liability for transit loss or damage is limited as follows:

• Household Goods Liability Cap: Unless a higher valuation is declared and additional cargo protection fees are purchased in advance, EASYMOVE CANADA’s liability for loss or damage to household goods during transit, loading, or unloading is strictly limited to a maximum valuation of $0.60 CAD per pound per article (or the provincial statutory carrier liability limit, whichever is higher), or, at our sole option, the cost to repair the damaged item.

• General Freight & Total Liability: For general services, our total aggregate liability under any specific order is strictly limited to 30% of the total charges paid for that specific order.

• Exclusions: We are not liable for damage or loss caused by Force Majeure events, fire, environmental factors, items packed or unpacked by the owner (PBO), or the mechanical/electronic derangement of appliances and electronics unless severe external impact is evident. High-value excluded articles—including cash, currency, jewellery, watches, passports, deeds, or precious stones—are not covered. It is the sole responsibility of the customer to insure high-value goods independently.

Yes. We can deliver directly to your door regardless of the floor level. However, please note that additional wait-time fees or surcharges may apply if elevator access is unavailable or if unexpected delays occur on-site.

Yes, we have specialized heavy lifting and hoisting machinery (including power tailgates, ramps, dollies, and hoisting straps). Please note that specialized heavy lifting equipment is provided on a prior-request basis only and is a paid service. You must inform us of any exceptionally heavy or complex items during the booking process so we can prepare the appropriate equipment and apply the corresponding service fees to your quote.

Yes. We offer secure storage solutions across Canada, including 14 days of complimentary storage for overseas shipments departing from Canada.

Our online quote is based on the details you provide. Final charges may vary if any structural details or information provided (e.g., actual weight of items, presence of stairs, distance, or site access constraints) are incorrect or change. EASYMOVE CANADA reserves the right to adjust its charges accordingly to reflect additional wait times, required extra crew members to comply with labour safety codes, storage fees, warehouse fees, or changing input costs.

1. Get a quote using our online system.

2. Confirm your order and make your payment (full payment for small moves, or a non-refundable deposit for larger moves).

3. We deliver packing materials if requested (subject to promotional terms).

4. Pack your items or request our professional packing service.

5. Our team arrives to collect and transport your items.

6. Items are delivered and assembled/installed, if applicable.

1. Get a quote using our online system.

2. Confirm your order and pay your required non-refundable deposit.

3. We deliver packing materials if requested (subject to promotional terms).

4. Pack your items or request our professional packing service.

5. We collect and store your items (includes 14 days of free storage).

6. Pay the remaining balance prior to departure.

7. We arrange shipment by air, sea, or road (pricing for sea and air freight is based on cost plus an agreed margin).

8. Delivery, assembly, and installation at your destination, if required.

Yes. We operate year-round, including through Canadian winter conditions. In cases of severe weather that qualify as an Event of Force Majeure (such as extreme blizzards, ice storms, or utility failures), we may adjust schedules for safety. We will notify you immediately and take all reasonable steps to mitigate delays.

Yes. Weekend and statutory holiday moves are available, but they may be subject to peak-time surcharges. Please note that our administrative business days exclude Saturdays, Sundays, and statutory holidays in Ontario or the relevant provincial jurisdiction.

Yes. We offer interprovincial moving services across Canada, whether you are relocating within Ontario or moving across the country from Toronto to Vancouver or Montreal.

Yes. We have the specialized equipment and expertise required to safely move large, heavy, or delicate items such as pianos, pool tables, artwork, safes, and antiques. Please ensure exact weight and dimensions are disclosed during quoting so we can allocate the correct paid equipment and dispatch a safety-compliant crew size.

Yes. We can move items into or out of any self-storage facility across Canada.

We can often accommodate urgent or same-day moves depending on truck and crew availability. Please contact us directly via phone or WhatsApp to check our current schedule.

Yes. We can move items to or from basements, attics, or other challenging spaces. Please inform us in advance so we can dispatch the right safety-compliant team and reserve the correct equipment, as narrow steps and heavy lifting can affect crew sizing under labour laws and update the final quote.

Yes. We offer full-service packing and unpacking solutions, including careful wrapping of fragile items and clear labelling of all boxes. (Note: Items packed by owner/customer are excluded from standard transit damage liability).

We accept Interac e-Transfer, Electronic Funds Transfer (EFT), cash, and major credit cards (subject to a 3% card processing fee). All amounts are payable in cleared Canadian Dollars (CAD) and exclude applicable federal and provincial sales taxes (GST, HST, or PST), which will be added to your invoice at the prevailing rate. Overdue invoices are subject to an administrative late fee of $75.00 CAD plus interest at a rate of 8% per annum above the Bank of Canada Prime Rate.